Terms of Service

What the service is

Silvia, an AI assistant, calls the parent each morning to share the day's plan, ask about pills and, if they like, ask a gentle question about their life. She also sends text reminders and keeps the caregiver informed. Silvia always says she is an AI.

What it is not

Silver Sidekick is not a medical device, a medical service, a monitoring or emergency response service, or a substitute for a caregiver, doctor or pharmacist. Silvia never gives medical advice. Reminders depend on phone and carrier networks and can be late or missed; do not rely on them as the only way to take a critical medicine.

Consent and who decides

You confirm you are at least 18, that you are authorized to set this up for your household, and that the parent has agreed or will be asked to agree. Silvia asks the parent for permission on the first call, and nothing is billed until they say yes.

The parent always has the final say. If they say no, we pause and nothing is billed. If they say no a second time, we will not contact them again. You cannot override the parent's choice.

Calls and texts

By signing up you agree that Silver Sidekick may call and text you and the parent at the numbers you provide, including with an AI voice, for the purposes of the service. Calls happen between 8am and 9pm in the parent's time zone. Message frequency varies; message and data rates may apply. Reply STOP to stop texts and HELP for help.

Your information is accurate

You agree to give accurate phone numbers, pill nicknames, times and appointments, and to keep them up to date. Silvia reads what you enter; she does not check it against prescriptions.

Plans, trial and billing

The Call plan includes a 14-day free trial. A card is required to start. After the trial, the plan renews monthly or yearly (whichever you chose) at the price shown at checkout until you cancel. You can cancel any time by writing to us; cancellation takes effect at the end of the current billing period. If the parent says no on the first call, the trial is paused and you are not charged.

30-day guarantee: if the parent doesn't enjoy the calls, ask within 30 days of your first charge and we will refund that charge in full (for the yearly plan, the full year).

Stories

Stories belong to the family. Silvia saves a story only if the parent agrees, and shares it with the family only if the parent says yes. The parent or caregiver can ask us to delete any story at any time.

Acceptable use

Do not use the service to contact anyone who has not agreed to it, to harass anyone, or for any unlawful purpose. We may suspend accounts that do.

Limitation of liability

The service is provided "as is". To the fullest extent the law allows, Silver Sidekick is not liable for missed or late calls or messages, for actions taken or not taken based on a reminder, or for indirect or consequential damages. Our total liability is limited to the amount you paid in the 3 months before the claim.

Changes and ending the service

We may update these terms; if a change is important, we will email you at least 14 days before it applies. You may stop using the service at any time. If we ever end the service, we will give at least 30 days' notice and refund unused prepaid time.

Contact

Questions about these terms: hello@getsilversidekick.com. Our Privacy Policy explains how we handle information.